1. Digital Services Act (DSA) Transparency Statement
Information according to Regulation (EU) 2022/2065 (Digital Services Act – DSA)
The Digital Services Act (“DSA”) is a regulation of the European Union that sets out obligations for online intermediary services and platforms operating within the EU.
Jukadi.com is an online travel marketplace that connects users with third-party suppliers offering tours, activities, and travel experiences. Where services are made available to users in the European Union, Jukadi.com may fall within the scope of the DSA and is committed to compliance with applicable obligations.
I. EU Monthly Active Recipients
In accordance with Article 24(2) of the Digital Services Act, providers of intermediary services are required to publish information regarding the average monthly active recipients of their services in the European Union.
Jukadi.com is currently implementing systems to accurately measure EU-based monthly active users.
At this stage, verified statistical reporting is not yet available, and this information will be updated once reliable measurement and analytics systems are fully implemented.
II. Transparency Reporting on Content Moderation
This transparency report is published in accordance with Articles 15, 24, and 42 of the EU Digital Services Act (DSA).
Jukadi.com operates as a marketplace connecting travelers with independent third-party suppliers. To ensure trust and platform integrity, Jukadi may perform content moderation activities, including:
- Removal of listings that violate applicable laws or platform policies
- Suspension or restriction of supplier accounts in case of fraud, misleading content, or abuse
- Moderation of user-generated content such as reviews and comments
- Processing of user reports regarding inappropriate or unlawful content
Jukadi.com is currently developing structured reporting systems to track moderation actions, including:
- Number of removed listings
- Categories of violations
- Account enforcement actions
- User reports and resolution times
A full transparency report will be published once the reporting framework is fully operational.
III. Compliance Commitment
Jukadi.com is committed to:
- Ensuring transparency and trust for users and suppliers
- Improving safety across the platform
- Complying with applicable EU digital regulations
- Regularly updating this statement as the platform evolves
2. GDPR Privacy Policy (EU General Data Protection Regulation)
Privacy Policy (GDPR Compliance)
This Privacy Policy explains how Jukadi.com collects, uses, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
1. Data We Collect
We may collect the following types of personal data:
- Name and contact details (email address, phone number)
- Booking and transaction details
- Account information
- Communication between users and suppliers
- Technical data (IP address, browser type, device information)
2. How We Use Your Data
We use personal data to:
- Process bookings and reservations
- Connect users with third-party suppliers
- Provide customer support
- Improve platform performance and user experience
- Prevent fraud and misuse
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on:
- Contract performance (booking services)
- Legal obligations
- Legitimate interests (platform improvement and safety)
- User consent (where applicable)
4. Data Sharing
We may share data with:
- Verified third-party suppliers (for fulfilling bookings)
- Payment processors
- Technical service providers
We do not sell personal data to third parties.
5. Data Retention
We retain personal data only as long as necessary for:
- Providing services
- Legal compliance
- Dispute resolution
6. Your Rights (EU Users)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
Requests can be made via: [email protected]
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or loss.
3. Marketplace Liability Disclaimer
Marketplace Disclaimer
Jukadi.com operates as an online marketplace that connects users with independent third-party suppliers offering tours, activities, and travel experiences.
1. Role of Jukadi
Jukadi.com acts solely as an intermediary platform and does not:
- Own or operate the listed tours or activities
- Directly provide travel services
- Control the execution of services offered by suppliers
2. Third-Party Responsibility
All services are provided by independent third-party suppliers.
Each supplier is solely responsible for:
- Accuracy of listings
- Quality and safety of services
- Compliance with local laws and regulations
- Fulfillment of bookings
3. Limitation of Liability
Jukadi.com shall not be liable for:
- Service delays or cancellations by suppliers
- Injuries, damages, or losses during activities
- Misrepresentation by third-party providers
- Disputes between users and suppliers
4. User Responsibility
Users are responsible for:
- Reviewing supplier information before booking
- Ensuring suitability of activities
- Complying with safety instructions provided by suppliers
5. Dispute Resolution
This document forms an integral part of the Legal, Regulatory, and Compliance Framework of Jukadi.com and should be read in conjunction with all governing policies of the platform.
Jukadi.com operates as a digital travel marketplace that connects end-users with independent third-party service providers. The platform is committed to maintaining full transparency, regulatory compliance, and operational integrity across all jurisdictions in which its services are offered, including, where applicable, the European Union.
For a complete understanding of our legal obligations, data protection standards, and platform governance, users are encouraged to review the following documents:
- Digital Services Act (DSA) Transparency Statement — outlines our compliance with Regulation (EU) 2022/2065, including transparency reporting obligations, content moderation practices, and platform safety measures.
- General Data Protection Regulation (GDPR) Privacy Policy — explains how personal data is collected, processed, stored, and protected in accordance with Regulation (EU) 2016/679.
- Marketplace Liability Disclaimer — defines the operational boundaries of Jukadi.com as an intermediary platform and clarifies responsibility allocation between the platform, users, and independent service providers.
You can access the full legal documentation here:
- View our Digital Services Act (DSA) : DSA Compliance
- Read our Privacy Policy: GDPR Privacy Policy
- Review Liability Disclaimer: Marketplace Liability
- Manage your cookie preferences: Cookie Policy
These documents collectively establish the legal foundation of the platform’s operations and are subject to periodic review and updates in line with evolving regulatory requirements and industry best practices.
Jukadi.com remains committed to upholding the highest standards of transparency, user protection, and regulatory compliance as it continues to expand its global marketplace operations.
