The rapid spread of the COVID-19 virus is sending ripples of uncertainty throughout the world. At jukadi, the well-being and safety of our community and tour guides are our priority. Whether you’re on a trip now or in the process of planning one, we’re here to help you in any way we can. 

Our policy for travelers with existing bookings

If you’d like to change your travel plans or cancel a booking, our customer service team is available 24/7. We offer the following:

  • Customers who cancel a booking more than 24 hours in advance will receive a full refund.
  • Customers who cancel a booking within 24 hours of the planned start time will receive a credit redeemable for the full value of their booking.
  • Customers with a booking to an attraction that has closed as a preventative measure will be contacted by jukadi and receive a full refund.

For more information about your planned booking

The latest health information

We encourage our community to read the latest news and communications from relevant authorities carefully and in full. To help you stay healthy and aware of further developments, we suggest visiting these World Health Organization (WHO) website pages: WHO coronaviruses Q&A (COVID-19) and WHO daily updates.

Our message to the global travel community

jukadi’s mission is to give the whole world access to incredible experiences. Even in times of uncertainty, we remain fully committed to that mission. If you need support or assistance

If you’ve traveled with us before, you know that we’re stronger when we’re connected. jukadi is here for you, and with you — every step of the way.

Temporary border closures

In response to COVID-19, the numerous countries have either completely or partially closed their borders to travelers. These countries are listed in order by region below:


  • Egypt
  • Kenya
  • Mauritius
  • Seychelles
  • South Africa

Asia, Oceania, and the Middle East

  • Australia
  • Cambodia
  • India
  • Indonesia
  • Israel
  • Japan
  • Jordan
  • Malaysia
  • New Zealand
  • Oman
  • The Philippines
  • Qatar
  • Thailand
  • United Arab Emirates
  • Vietnam


  • Albania
  • Austria
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Czech Republic (Czechia)
  • Denmark
  • Finland
  • France
  • Georgia
  • Germany
  • Hungary
  • Iceland
  • Italy
  • Montenegro
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Spain
  • Sweden
  • Switzerland

The Americas

  • Argentina
  • Aruba
  • The Bahamas
  • Canada
  • Chile
  • Colombia
  • Cuba
  • Curacao
  • Dominican Republic
  • Ecuador
  • Jamaica
  • Panama
  • Peru
  • Puerto Rico
  • Sint Maarten
  • St. Kitts and Nevis
  • St. Lucia
  • St. Martin
  • Turks and Caicos
  • The United States
  • Uruguay

Temporary attractions closures

jukadi is in contact with local operators, attractions, and authorities around the world. We’ll update our website as attractions open and close, and proactively reach out to customers whose bookings are impacted by changes. 

Closures in Belgium

Belgium has temporarily closed all attractions and museums until 5 April.

Closures in Greece

Museums and archeological sites in Greece are temporarily closed until 1 April.

Closures in Ireland

The following attractions in Ireland are temporarily closed and will reopen on 30 March:

  • The Little Museum of Dublin
  • The Teeling Whiskey Distillery
  • The Book of Kells
  • The Jameson Distillery
  • The Guinness Storehouse
  • New College
  • Sedlec Ossuary
  • Guinness Open Gate Brewery
  • St Patrick’s Cathedral, Dublin
  • Christ Church Cathedral
  • Croke Park
  • Smithwick’s Brewery
  • Jameson Distillery Midleton
  • Glasnevin Cemetery Museum
  • EPIC The Irish Emigration Museum
  • Jeanie Johnston Tall Ship
  • Pearse Lyons Whiskey Distillery
  • Irish Whiskey Museum
  • Cliffs of Moher – Visitor Center
  • Book of Kells
  • Dublin Castle
  • Trinity College Dublin

Closures in Mexico

The following attraction in Mexico is temporarily closed and will reopen 20 April: Chichen Itza.

Closures in Myanmar

The following city in Myanmar has closed all museums and attractions indefinitely: Bagan.

Closures in the Netherlands

The following place in the Netherlands is temporarily closed and will reopen on 31 March: The Jewish Cultural Quarter, House of Bols.

The following attractions in the Netherlands are temporarily closed and will reopen on 1 April:

  • Moco Museum
  • Stedelijk Museum
  • Rembrandt House
  • Het Scheepvaartmuseum
  • Amsterdam Museum
  • Royal Concertgebouw
  • Museum of Bags and Purses
  • Hermitage Amsterdam
  • Wondr Experience
  • Our Lord in the Attic Museum
  • Tropenmuseum
  • Efteling
  • Atomium
  • Het Grachtenhuis
  • Portrait Gallery of the Golden Age
  • Johan Cruijff Arena
  • Madurodam
  • This is Holland
  • Euromast
  • Royal Delft
  • Zuiderzee Museum
  • Mesdag Collectie

The following attractions in the Netherlands are temporarily closed and will reopen on 6 April:

  • Madame Tussauds Amsterdam
  • Amsterdam Dungeon
  • Rijksmuseum
  • Heineken Experience
  • Amsterdam Royal Palace
  • Keukenhof Gardens
  • NEMO Science Museum

The following attraction in the Netherlands is temporarily closed and will reopen on 7 April: Artis Zoo, Van Gogh Museum.

Closures in New Zealand

The following attraction in New Zealand is closed indefinitely: Hobbiton.

Closures in South Korea

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If you have any questions about this Privacy Policy, please contact us